​1. Booking Policy & Guidelines

• No Same-Day Bookings: Appointments must be booked in advance; same-day bookings are not permitted.

• Referrals: A doctor’s referral is not required to see our physiotherapists as a private patient.

• Age Requirement: We exclusively treat patients aged 16 and older. We do not see children. For pediatric pelvic health, please contact the Mars Clinic at (07) 3010 1620.

 

2. Consultation Fees & Pricing

We maintain a single standard fee structure for our specialised care and do not offer discounted or pensioner rates.​

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3. Payment Terms & Health Fund Rebates

• Payment Terms: Full payment is required at the time of your appointment. Payment can be made via EFTPOS, debit, or credit card. Exact cash is accepted only if no change is required.

• Private Health Insurance: We do not have a HICAPS terminal on-site. Patients pay the full amount at the consultation, and an official itemised receipt/statement will be provided for you to claim your rebate directly with your private health fund. The standard Item Number for a Pelvic Health consultation is #593.

• Medicare & Chronic Disease Management (CDM / EPC) Plans: We do not bulk bill under Medicare. If you have a GP Chronic Disease Management Plan, you pay the full consultation fee at your appointment, and we will submit the claim to Medicare on your behalf to receive your rebate (currently $63.40). Please inform us upon arrival if you have a referral plan.

 

4. Insurance & Special Funding Programs

• NDIS: We no longer see NDIS patients in our clinic. 

• WorkCover & Third-Party Claims (CTP): We do not treat patients under WorkCover or Compulsory Third Party (CTP) insurance claims.

• Department of Veterans' Affairs (DVA) & Aged Care: We do not process DVA claims or aged care funding. DVA cardholders are welcome to attend as private paying patients.

 

5. Clinical Services & Contact Guidelines

• Clinical Inquiries: To ensure accurate patient care, we do not provide clinical advice or answer clinical questions over the phone. Please email your questions to info@brisbanepelvicphysio.com.au.

• Real-Time Ultrasound: Real-time ultrasound imaging is available at our clinic.

• Pessary Fitting Prerequisites: Mandy and Georgia provide pessary fittings. Before a fitting appointment can be conducted, patients must meet the following prerequisites:

1. Have undergone a speculum examination and received clearance from a GP or Gynaecologist.

2. Be willing to self-manage the pessary.

3. Have been using topical vaginal oestrogen for at least 2 weeks (if post-menopausal). 

 

6. Reminders & Cancellation Policy

• Appointment Reminders: As a courtesy, booking confirmations are sent via email, and an SMS reminder is sent the business day before your scheduled appointment. Patients remain responsible for attending their scheduled appointments.

• Cancellation Policy

  • We understand that sometimes plans change. If you need to cancel or reschedule your appointment, we ask that you please give us at least 24 hours’ notice.

  • Appointments cancelled or rescheduled with less than 24 hours’ notice will be charged at the full appointment fee.

  • We understand that things happen, so the first time you cancel within 24 hours, the cancellation fee will be waived. After this, the full appointment fee will apply to late cancellations.

  • Appointments that are not cancelled and are not attended (no-shows) will be charged at the full appointment fee.

  • We appreciate as much notice as possible, as this gives us the opportunity to offer your appointment to another patient who may be waiting for care.

  • By booking an appointment with Brisbane Pelvic Physiotherapy, you acknowledge and agree to this cancellation policy.

 

7. Location & Parking

We are located inside Keymax Serviced Offices:

Address: 6 Sibley Street, North Lakes, QLD 4509

Landmarks: Directly to the left of Springbok Foods.

Parking: Patients may park in any open parking bay or spaces marked specifically for Keymax Serviced Offices.